Refund Policy

This Refund Policy sets out the conditions under which you may obtain a refund for your RideComposer subscription, in accordance with the European regulations applicable to distance contracts.

1. Statutory Right of Withdrawal

In accordance with European Directive 2011/83/EU on consumer rights and its transposition into Belgian law, you have a right of withdrawal of 14 calendar days from the date of your first paid subscription.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal within the 14-day period, proceed as follows:

• Send an email to info@ridecomposer.com with the subject line "Withdrawal — [your account email]";
• State your name, your account email address, and the date of your first paid subscription;
• No reason is required to exercise this right.

We will confirm receipt of your request by email. The refund will be processed within 14 business days of receiving your request, via the same payment method used at the time of subscription (through Lemon Squeezy, our merchant of record, with Stripe as card processor).

3. Refunds After the Statutory Period

After the 14-day period, no refund is granted for the current subscription period. However, RDGB Technics SRL may, on an exceptional basis and at its sole discretion, grant a partial or full refund in the following situations:

• Serious breach by RDGB Technics SRL: unplanned service unavailability exceeding 72 consecutive hours;
• Major technical defect: a critical bug rendering the Software unusable, not resolved within a reasonable timeframe despite your reports;
• Double billing: billing error resulting in an incorrect charge.

These situations must be reported within 30 days of their occurrence to info@ridecomposer.com.

4. Non-Refundable Situations

The following situations do not entitle you to a refund:

• Change of mind after the 14-day withdrawal period;
• Non-use of the Software during the subscription period;
• Loss of access following a breach of the Terms of Service;
• Hardware incompatibility due to equipment that does not meet the technical requirements (Windows 10/11 required);
• Issues related to the User's music rights (outside the responsibility of RDGB Technics SRL);
• Cancellation mid-monthly period (the subscription remains active until the end of the paid period).

5. Cancellation and End of Subscription

You may cancel your subscription at any time from your account area on ridecomposer.com. Cancellation stops automatic renewals but does not entitle you to a refund for the current period. You retain access to the Software until the end of the period already paid for.

6. Refund Terms

• Processing time: maximum 14 business days from acceptance of your request;
• Refund method: same as the payment method used at subscription (via Lemon Squeezy / Stripe);
• Currency: euros (EUR), amount identical to the original charge, excluding any bank fees charged by your institution.

7. Frequently Asked Questions

8. Contact

For any refund request or question relating to this policy:

RDGB Technics SRL
Email: info@ridecomposer.com
Suggested subject: "Refund — [your account email]"